![]() Standard shipping can take up to 3-5 business days. Every order will be shipped out 1-3 business days after the date of purchase. Where do these kits ship from? How long will it take? We are located, and they will ship from sunny Los Angeles, CA. Please provide proof of damage when contacting support. We only provide exchanges for items that are defective or damaged. Please request a replacement by contacting support with PROOF OF DAMAGE within 48 HOURS of receiving your damaged shipment. We ensure that every product that is sent out is without damages, but we understand it can be damaged in transit. My order was damaged/defective on arrival. If you have information about the giftor (name/address) or your information matches the delivery name and address, we can look up your information. Please request order information from the giftor. I received it as a gift but would like to return/exchange it. Sale Items are final and cannot be returned. Unless you are returning a damaged or defective item, the customer is responsible for the costs of shipping returns and will not be reimbursed with the refund. Refunds will be processed once we receive your return at our fulfillment center. If you have missing/broken pieces, please get in touch with customer support so we can replace them free of charge. Can I return or exchange my purchase? You can return your item or exchange it for another item if the plastic wrapping has not opened. ![]() If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a certain amount of days. Please get in touch with support and have your order number ready. If your order has yet to be shipped out, we can cancel your order and provide you with a refund. Can I cancel my order? Will I receive a refund? You have 30 days from the date of your purchase to cancel. ![]()
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